Customer Operations Associate - goFLUENT

Join goFLUENT, a global leader in corporate language training, as a Customer Operations Associate in the vibrant heart of Bali. This role is perfect for detail-oriented professionals who thrive in dynamic environments and are passionate about delivering exceptional customer service. As a Customer Operations Associate, you will be the backbone of our operations, ensuring smooth and efficient processes that support our clients and internal teams. Your daily tasks will involve managing customer data, coordinating with various departments, and troubleshooting operational issues. This is an exciting opportunity to grow within a company that values innovation and excellence.

At goFLUENT, we are committed to fostering a culture of continuous learning and development. We offer a competitive salary, comprehensive benefits, and the chance to work in a supportive and collaborative environment. Located in Badung, Bali, you will enjoy a unique work setting that combines professional growth with the beauty and culture of Indonesia.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer data using Salesforce and other CRM tools.
• Coordinate with sales, marketing, and support teams to ensure seamless customer interactions.
• Process customer orders and invoices, ensuring accuracy and timely delivery.
• Troubleshoot and resolve operational issues to maintain high service standards.
• Generate and analyze reports to identify trends and improve operational efficiency.
• Assist in the development and implementation of new processes and procedures.
• Provide exceptional customer service through email, phone, and chat support.
• Stay updated with industry trends and best practices in customer operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or operations.
• Proficient in English, both written and spoken.
• Familiarity with CRM tools such as Salesforce and HubSpot.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint).

🛠️ Keahlian

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