Data Verification Customer Support (Surakarta)

Join Teleperformance in Surakarta and launch your career in customer support with a focus on data verification. This role offers the opportunity to master the art of persuasion, smart negotiation, and instant problem-solving while ensuring data accuracy and customer satisfaction. As a Data Verification Customer Support at Teleperformance, you'll be the bridge between customers and our data systems, ensuring every interaction is accurate, efficient, and customer-centric.

In this role, you'll handle a variety of customer inquiries, verify data entries, and resolve issues using tools like Salesforce and our proprietary CRM system. You'll work closely with our data team to maintain high standards of accuracy and efficiency, all while providing excellent customer service.

Teleperformance is a global leader in customer experience management, and our Surakarta office is a vibrant hub of talent and innovation. This is your chance to grow in a dynamic environment where your skills and passion for customer service will be nurtured and celebrated.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with a focus on data verification.
• Ensure data accuracy by verifying and updating records in Salesforce and our CRM system.
• Provide excellent customer service by resolving issues promptly and professionally.
• Collaborate with the data team to maintain high standards of accuracy and efficiency.
• Monitor and report on customer interactions to identify trends and areas for improvement.
• Adhere to company policies and procedures to ensure compliance and consistency.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to a positive and inclusive work environment.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer support or a related field.
• Strong communication and interpersonal skills.
• Proficiency in using Salesforce and other CRM systems.
• Ability to work under pressure and meet tight deadlines.
• Attention to detail and a commitment to accuracy.
• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a team and contribute to a positive work environment.

🛠️ Keahlian

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